Privacy Policy

This policy explains how noorlead handles personal data when you visit our website or communicate with a business that uses noorlead through connected channels such as WhatsApp. noorlead helps beauty salons, spas, and similar businesses manage conversations, answer inquiries, and arrange appointment bookings.

When used by a beauty salon, spa, or similar business, noorlead has an administrative and technical role in communication and booking according to the business's configuration.

The controller for noorlead website data and direct communications is NOORLEAD LLC, 5830 E 2nd St, Ste 7000, Casper, WY 82609, United States. For privacy matters, contact noorlead@outlook.com.

For visitors to the noorlead website or people who contact us about our services, noorlead determines the purposes of processing. When you message a salon or other business using noorlead, that business generally determines why customer data is processed and how it is used; noorlead processes it on the business's behalf to provide communication and booking services.

We limit processing to data needed to operate the website and communication and booking service. This may include:

• Message content and attachments, voice notes, and images a person chooses to send.
• Communication and profile identifiers made available by the channel, such as a display name, account identifier, or phone number.
• Appointment information, such as the service or reason for visit, requested time, and booking details supplied by the person or requested by the business.
• Technical conversation data, such as message time, channel, delivery or booking status, and inquiry source when available.
• Other information a person voluntarily supplies during a conversation or through the website.

We do not ask you to share more information than is necessary to receive a response or arrange an appointment. If you choose to share additional information during a conversation, we handle it only to the extent needed to provide the service under the business's instructions and configuration.

We use data to operate and improve the service, including to:

• Reply to inquiries and guide a conversation using business-approved information.
• Administratively qualify an inquiry, arrange or confirm appointments, and send booking-related messages when enabled by the business.
• Protect the service, troubleshoot issues, and prevent unauthorized or abusive use.
• Comply with legal obligations or respond to lawful requests where required.

We process data when necessary to provide the service or manage communication and booking requested by a person or business, for legitimate operational purposes consistent with applicable law, or on consent where consent is required. A salon or business may rely on a separate processing basis according to its relationship with the customer and its legal obligations.

We may use service providers to operate noorlead, such as cloud hosting and databases, AI processing, messaging platforms, and automation infrastructure. We share data only as needed to operate the service and do not sell personal data.

Data may also be disclosed to the business you are communicating with, or where required by law. Data entering through WhatsApp may also be subject to WhatsApp's (a Meta platform) terms and policies in addition to this policy.

When you communicate with a business through WhatsApp and the service is connected to Meta APIs, we use data supplied through those APIs, such as a phone number or user identifier, message content, and conversation data, to provide messaging, response, and booking functionality to that business. We do not use Meta data for a purpose unrelated to that functionality.

We retain data for as long as needed to provide the service, manage the relationship with the business, or meet legal obligations. We then delete it or de-identify it when it is no longer needed, according to service settings and the business's instructions where we act on its behalf. Retention can vary by channel, conversation type, and business or legal requirements.

We use technical and organizational controls appropriate to the nature of the data and reasonably foreseeable risks to help protect data from unauthorized access, use, or disclosure. No electronic transmission or storage method is completely secure, so highly sensitive information should not be sent through general channels unless necessary.

Data may be processed or stored in other countries depending on the location of service providers and infrastructure used. When this occurs, we take applicable legal requirements for transfers or processing outside the Kingdom into account.

Subject to applicable law, you may have the right to know how your data is processed, request access to or a copy of it, request its correction or update, request its destruction when it is no longer needed, and withdraw consent where processing relies on it. Legal exceptions or restrictions may apply to some requests.

If your message was sent to a salon or business using noorlead, start with that salon or business because it determines the purposes of processing. You may also contact noorlead about this policy or website and service data through the official WhatsApp contact shown on our website. We may request reasonable information to verify identity before acting on a request and will handle it under applicable law.

We may update this policy when the service, our operational needs, or legal requirements change. We will post the updated version here with a last-updated date. For privacy questions or requests, contact noorlead@outlook.com or use the official WhatsApp contact available on noorlead.com.